Remove Cloud contact Remove Customer retention Remove Surveys
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Essentials of Cloud Contact Centers

Noble Systems

Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Speech analytics is another essential for cloud contact centers.

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5 Tips for Improving Customer Retention

VocalCom

According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Here are five tips for improving customer retention that every brand should note. Do they have to repeat information?

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How Changing Customer Expectations Affect Churn

Transparent BPO

Nearly three-quarters of the people surveyed for the report said customer service was an influencing factor in purchase decisions. Snapshot of insights from the Gladly report How Do These Trends Affect Customer Churn? “Anyone can read a script.

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Customer Experience Map Vs. Customer Journey Map: Diving Deep into the Intricacies

NobelBiz

Social media engagement for customer feedback. Post-interaction surveys to gather insights. Loyalty program enrollment for customer retention. In today’s digital age, customers can engage with brands through a wide range of channels, including social media platforms , email , and more.

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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

Satisfied customers are more likely to stay loyal and continue their relationship with the brand, leading to a higher customer retention rate and, ultimately, sustained revenue growth. Qualitative or quantitative call center surveys. This results in increased customer retention and higher revenue potential.

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Cloud is key for the future of contact centres

Aspect

Our developers build responsive cloud Contact Centre as a Service (CCaaS) solutions that are capable of processing high volumes of requests while offering additional support, flexibility and scalability when necessary.

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Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

Outsource Consultants

We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work. I was absolutely blown away by how quickly the industry adapted to the changes forced upon it by the pandemic.