VocalCom

OCTOBER 9, 2017

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. Recording sales agent calls can help supervisors identify any weaknesses that need to be addressed.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

DECEMBER 18, 2017

Every second wasted results in fewer sales and missed opportunities for delivering great customer service. Here are six ways predictive dialers can drive successful sales and customer service experiences. All call activity is captured directly into the CRM while further offering real-time metrics and KPIs for improved sales practices.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

Babelforce

MARCH 30, 2022

There are many ways that integrations benefit a contact center. One of the most common is connecting your help desk software to your contact center software. Multichannel self-service: Self-service tools like conversational IVR help customers find answers independently.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

VocalCom

JANUARY 1, 2018

Customers might be sent interesting marketing offers or sales event information when they are in or near a store. Geolocation can also be used to determine when customers might need service, such as offering them sales support when browsing in-store. Brands may use geolocation in different ways to entice customers.

Contact center software 89

Contact center software Chatbots Contact Center Personalization 89

VocalCom

OCTOBER 24, 2017

For example, product recalls, sales events, and increased demand for customer service during peak seasons are all good reasons to update your IVR menus. When customers wish to speak to an agent, they may be swiftly routed to the most qualified person. Integrate self-service with your omnichannel strategy.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

VocalCom

FEBRUARY 19, 2018

Consider personalizing video content based on a customer’s position in the sales cycle. Other customers who are further along on the sales journey might benefit from tutorials. Personalize your videos. Potential or new customers may appreciate content that explains company values and presents brand history.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

DECEMBER 11, 2017

For this reason, IVR plays an important role in boosting sales, as potential customers are more likely to purchase when their questions are answered efficiently. IVR is therefore ideal for customers on the go, allowing them to reach out for support even when they are in-store. Empowering agents to perform at their best.

Interactive Voice Response 89

Interactive Voice Response Customer Service Self service Contact center software 89

VocalCom

DECEMBER 25, 2017

In addition, 45% of shoppers expect sales associates to be knowledgeable about online-only products. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

VocalCom

JULY 31, 2017

Increased sales. The same study reveals tremendous potential for increased sales. Such brands enjoy an average sales cycle that is 18 times faster, with 56% more revenue from upselling and cross-selling efforts. Marketing practices are also rewarded, as these brands experience a 54% greater return on marketing investment.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

VocalCom

SEPTEMBER 11, 2017

Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. This means that more than ever, it’s essential to optimize the mobile experience with features that facilitate the sales process. Accenture states that millennials currently spend $600 billion per year in the U.S.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 11, 2017

Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. This means that more than ever, it’s essential to optimize the mobile experience with features that facilitate the sales process. Accenture states that millennials currently spend $600 billion per year in the U.S.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 25, 2017

Here are six golden rules for effective telemarketing that sales agents should follow. While scripts are essential for the sales pitch, it’s actually better to improvise greetings so that they don’t sound scripted and sound natural instead. Be natural and calm. The best way to make leads listen is by speaking to them calmly.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

NOVEMBER 13, 2017

For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. In addition, sending emails periodically before major sales events gives them time to preview products of interest well ahead of time. Customers want an incentive to open brand emails.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

FEBRUARY 4, 2019

Rather, limit data access to just the employees who interact with customers directly—such as customer service and sales agents. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Contact center software 54

Contact center software Contact Center Accountability Personalization 54

VocalCom

JUNE 4, 2018

Surveys are ideal for collecting structured feedback at any point of the sales cycle. You can ask quick questions as customers are browsing webpages or follow up a sale with a detailed survey. A team leader should set customer service goals that align closely with your brand’s sales goals.

Contact center software 48

Contact center software Feedback Surveys Contact Center 48

VocalCom

SEPTEMBER 4, 2017

In addition, all information regarding sales (such as deliveries, returns, and exchanges) should be shared. Some customers may love to be notified when there’s a sales event or discount available. Timeliness is essential to trust and has a major impact on sales. Encourage customer reviews. Allow customers to opt out.

Contact center software 48

Contact center software Interactive Voice Response Contact Center Sales 48

VocalCom

SEPTEMBER 25, 2017

Here are six golden rules for effective telemarketing that sales agents should follow. While scripts are essential for the sales pitch, it’s actually better to improvise greetings so that they don’t sound scripted and sound natural instead. Be natural and calm. The best way to make leads listen is by speaking to them calmly.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

NOVEMBER 13, 2017

For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. In addition, sending emails periodically before major sales events gives them time to preview products of interest well ahead of time. Customers want an incentive to open brand emails.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

APRIL 30, 2018

Reducing costs and driving sales. In addition, these brands have a 54% greater return on marketing investment and an average sales cycle that is 18 times faster than those of brands that do not use such maps. Statistics show that customer journey maps are absolutely essential to your brand’s growth. Improving customer experiences.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Contact Center 48

VocalCom

AUGUST 7, 2017

For example, paying attention to click-through rates of links communicated through marketing emails, text messages and other channels can reveal whether or not a marketing strategy is leading to actual sales. Brands may use such information to share information regarding sales events and extra discounts that may be applied in-store.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

VocalCom

JUNE 19, 2017

While the omnichannel approach makes it easier than ever to engage customers, few channels match the potential of live chat for delivering both great service and increased sales. Here are six tips for optimizing the live chat experience for increased sales and customer satisfaction. Use good timing with your chat invitations.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

VocalCom

APRIL 9, 2018

Your company may keep customers updated about delivery times, order status, and even when their favorite products go on sale. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

MAY 28, 2018

Companies that consider and act upon the feelings of customers at different points along the sales journey are more likely to win loyalty. When it comes to customer retention, emotions play a decisive role. Treating customers as individuals may win their respect, but validating their emotions at every step of their journey wins loyalty.

Customer Experience 48

Customer Experience Journey mapping Contact center software Customer emotions 48

VocalCom

MAY 14, 2018

If a sales event has passed or a product is no longer in stock, updates are necessary. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Contact Center Feedback Sales 48

VocalCom

MAY 22, 2017

For customer service, sales assistance, and targeted marketing campaigns, SMS enables natural and efficient customer engagement. SMS offers simplicity of communication coupled with capabilities for rich and personalized customer experiences.

Customer Experience 48

Customer Experience Telemarketing Contact center software Contact Center 48

VocalCom

AUGUST 21, 2017

Sales events and special discounts for holidays and customer birthdays are additional ways to give service a personal touch. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Experience 48

Customer Experience Abandon rate Contact center software Interactive Voice Response 48

VocalCom

APRIL 23, 2018

To offer the best experiences that win loyalty, your brand must consider each step of the sales journey from the customer’s point of view. A customer-centric approach is more than just delivering good products and services. If your customers feel your company cares about their experiences, their loyalty will follow.

Customer centricity 48

Customer centricity Contact center software Interactive Voice Response Chatbots 48

VocalCom

OCTOBER 16, 2017

The more you engage with customers, the more you drive sales. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54

VocalCom

JUNE 12, 2017

IVR is an essential tool for sales and customer service, giving customers access to important information at their convenience while saving them time. Customers may also choose to connect to agents using text options like chat when voice is not convenient, enjoying a truly personalized and seamless experience.

Interactive Voice Response 48

Interactive Voice Response Contact center software Wait times Contact Center 48

VocalCom

NOVEMBER 20, 2017

For example, you may learn how the sales and customer service teams could work better together by using customer data more efficiently. Your employees are the pulse of your company, and they should be valued as much as your customers. The post 6 Customer Experience Mistakes Every Brand Should Avoid appeared first on Vocalcom Blog.

Customer Experience 48

Customer Experience Contact center software Interactive Voice Response Feedback 48

VocalCom

MAY 8, 2017

In addition to sales events, brands may offer rewards to new customers and for special occasions such as holidays or customer birthdays. This also means reaching out proactively to unhappy customers on social media channels and answering direct questions swiftly. Offer incentives such as loyalty and referral programs.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

VocalCom

JANUARY 15, 2018

This fact makes personalization a must for every company, for both customer service and sales practices. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

VocalCom

JULY 24, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 6 Ways to Convince the Potential Customer appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Contact Center Personalization Customer Experience 48

Vcaretec

JULY 27, 2022

Contact Centers- How They Work. OmniChannel in Contact Center. Omnichannel Cloud Contact Center. Benefits of Omnichannel Contact Center. An Omnichannel is a multichannel approach that offers customers an effortless shopping experience. OmniChannel in Contact Center.

Call Center 52

Call Center Multichannel Contact Center Technical Support 52

NobelBiz

MAY 25, 2023

From handwritten filing cards and massive independent mainframes to modern cloud-based solutions, the search for the best tool has been going strong for decades. Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

VocalCom

MAY 1, 2017

Telemarketing can be a difficult practice for sales agents, as some businesses may resist calls for fear of being hassled. Here are five essential tips for telemarketing success every sales agent should know. Use a personal and confident tone. The post 5 Essential Tips for Telemarketing Success appeared first on Vocalcom Blog.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48