Totango
NOVEMBER 3, 2022
In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.
Horizon CX
JUNE 10, 2022
The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Peter Lavers
FEBRUARY 20, 2019
As a recognised CX influencer they invited me to a Roundtable event to give me and others a sneak preview of the findings and the opportunity to meet and discuss the big issues with its researchers and authors.
ChurnZero
JANUARY 4, 2024
“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people. .
Answer Dash
SEPTEMBER 14, 2019
there are tons of companies that reinvent their operations to meet customer goals. I strongly encourage you to download this report for further insights that you can use to your advantage while thinking through your company’s journey map and experience. Consumers are attracted to companies who honor them.
Taylor Reach Group
MARCH 10, 2020
Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. It seems like customers have a voice louder than ever before.
Maru Group
FEBRUARY 19, 2020
Customers are ready to engage in saving energy, but it needs to be on their terms. So, how can utility providers succeed at meeting energy consumers’ needs into the next decade? Focus on Customer Centricity and Becoming Agile. Top 3 Ways for Utility Providers to Become Customer-Centric and Agile.
Expert insights. Personalized for you.
62 
Let's personalize your content