Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

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Creative Virtual

JANUARY 12, 2021

Organisations already using V-Person solutions from Creative Virtual had a distinct advantage in meeting the challenges of customer support during the pandemic. Many customer experience (CX) predictions for 2021 foresee conversational self-service becoming more integral to customer support strategies.

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CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

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CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

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Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels.

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Netomi

SEPTEMBER 3, 2021

To help companies meet customers on their preferred channels, we’ve launched a new, highly customizable chat widget which can be easily deployed. The Netomi chat widget allows companies to use Netomi’s powerful chatbots for customer service to provide immediate resolutions to over 80% of routine questions in seconds. The result?

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Creative Virtual

OCTOBER 24, 2019

My session, titled Smart Self-Help for a Seamless, Omnichannel Customer Experience , will take a look at the top trends impacting APAC CX practitioners and the challenge of delivering the right information on the right channel at the right time for customers.

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Creative Virtual

AUGUST 20, 2020

The first success story tells how an international financial services group’s V-Person virtual agent is rising to the challenges of customer support during the pandemic. The organisation discovered that their virtual agent was the best way to keep up with rapid changes and deliver accurate information to customers.

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Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual.

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Creative Virtual

OCTOBER 18, 2018

It’s more important than ever for organisations in Asia Pacific to connect with digital customers and create a convenient, efficient and seamless customer experience. This will be my fourth year presenting on the symposium theme, which this year is ‘Customer Intimacy Through Artificial Intelligence’.

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Hodusoft

OCTOBER 19, 2023

They help manage customer interactions by serving as the initial point of contact. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 Ask for a Free demo! from 2023 to 2028.

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TechSee

FEBRUARY 20, 2018

Drivers for customer self-service. Organizations generally implement self-service tools within their customer support processes as a response to a business challenge. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction?

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SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. They were able to respond to customer queries and provide support 24/7.

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Creative Virtual

OCTOBER 2, 2018

Personalisation (virtual or in-person) is an expectation and if a user logs on to a smart system, the system can be programmed to already know that Joe has a birthday on Sept 22 nd and that his mobile phone package includes unlimited WIFI. Happy Customer Experience (CX) Day! The post Are We Chatting or are We Serving?

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SmartKarrot

OCTOBER 22, 2021

This post will walk you through 10 such prolific ways in which tech is playing a significant role in affecting the future of customer service. Chatbots to the rescue. It is no surprise that the usage of chatbots in customer service is taking a notch up. This enables the customers to interact via multiple devices.

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SmartKarrot

APRIL 29, 2021

How do AI Virtual Assistants differ from Chatbots? AI Virtual Assistant Chatbots These are digital AI agents that help humans perform daily tasks. Chatbots to the rescue: As discussed, chatbots are a part of AI virtual agents that help in customer support. Speech-based.

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Creative Virtual

APRIL 14, 2020

We can always clearly see social patterns and trends being reflected in the usage of our virtual agents. In the last 4 weeks, on average, the traffic of our banking virtual agents has doubled. Within a few days, one of the banking virtual agents I look after had more than 3,000 recorded user queries around the crisis.

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Balto

MARCH 29, 2023

Some common use cases for AI in the contact center industry include routine task automation, real-time language translation, customer interaction analysis, real-time quality assurance, and agent assistance and coaching. At the moment of writing this article, the possibility of AI fully replacing human agents is highly unlikely.

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Netomi

OCTOBER 25, 2021

The Zendesk marketplace has over 1,250 apps and out-of-the-box integrations including Zendesk chatbots to automate conversations, productivity tools, time tracking, collaboration and customer surveys. Zendesk offers a suite of beautifully-designed reports to help you measure the success of your customer support operations.

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JustCall

MARCH 29, 2022

Perhaps the most common implementation of sales automation that most of us have interacted with is chatbots. Today, companies are paying more attention to engaging their customers to interact with them. This is where chatbots come into play. Customer journey optimization. Post Sales Activities.

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JustCall

MARCH 23, 2023

The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. IVR systems have become an integral part of the customer support and service process. Virtual agent – Conversational AI that provides 24×7 customer support.

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