Expivia
FEBRUARY 26, 2024
Preparing Your Contact Center for the Future: A Strategic Technology Roadmap Introduction In the rapidly evolving contact center industry, staying ahead means not just selecting the right technologies but also preparing your organization for their integration and use.
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. It is critical that contact centers operate effectively to efficiently meet customer expectations. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.”
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Taylor Reach Group
JUNE 9, 2020
These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic. Those who chose to make the contact center their temporary dwelling did so without the ability to take showers.
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. It is critical that contact centers operate effectively to efficiently meet customer expectations. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.”
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. It is critical that contact centers operate effectively to efficiently meet customer expectations. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.”
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. It is critical that contact centers operate effectively to efficiently meet customer expectations. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.”
NICE inContact
JUNE 20, 2019
Traditionally quality management in the contact center has been focused on evaluating agent-assisted interactions — mainly phone. We already discussed the gap between the number of digital channels for CX that are supported in the contact center and the number of channels that are evaluated as part of a business’ QM programs.
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