CCNG Contact Center Marketing Personalization 
CCNG
JUNE 7, 2023
CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. ChatGPT has captured the attention of everyone by smashing record adoption rates globally.
CCNG
NOVEMBER 9, 2021
Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. COVID sent agents to work remotely, and the current job market will keep them there. There are many incredible case studies of AI positively transforming the contact center.
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CCNG
SEPTEMBER 6, 2023
You may have heard about a “hidden job market”. We all know that many jobs are filled by networking, especially true in contact center, customer care and customer experience leadership positions. I would prioritize having conversations with the hiring person first or someone close to the hiring person.
CCNG
AUGUST 5, 2021
I am an old school contact center person. I would love to say that "back in the day,” I had meetings with every other department in my contact center to discuss strategies, upcoming events, and issues that needed to be ironed out, but the fact is, I didn't. I would like to take a moment to explore why that is.
CCNG
SEPTEMBER 24, 2021
By Jason Mercer-Pottinger During a recent CCNG Town Hall I discussed with members the strategies and incentives contact centers are using to address a very challenging labor market. 2) What are applicants telling employers, and what will be necessary to keep top talent moving forward?
CCNG
JULY 12, 2020
CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. We will continue to update this contact-center-centric resource as new information becomes available.
CCNG
OCTOBER 11, 2023
Creating happy work environments But what may not be as obvious is that the product team responsible for the digital experience, the finance team responsible for the 30-day return policy and the marketing team that didn't make the policy clear also impacted the customer's experience.
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