VirtualPBX

JULY 15, 2021

Today’s blog highlights the number of new ways in which you can sort your reports by phone number type , agent status , and recorded calls and how you can better filter for inbound and outbound call types and isolate results by using negative search criteria. Reach out to our team today if you want to see these features in action.

Call Logging 98

Call Logging Sales Management Customer Service 98

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Hodusoft

JULY 23, 2018

Every second wasted result in fewer sales and missed opportunities for delivering great customer service. Fortunately, predictive dialers offer the perfect solution to this problem, as this automated technology filters out obstacles and places call at optimal times to ensure better results. Book Your Demo Now!

Abandon rate 45

Abandon rate Contact center software Call Logging Contact Center 45

JustCall

DECEMBER 15, 2020

Call centers and contact centers encounter a huge volume of calls each day. Managing a large slew of inbound and outbound calls is not an easy task. Agents can't afford to leave customers unattended, nor can they lose sight of their sales targets. Call recording also comes in handy for training purposes.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Tenfold - Contact Center Blog

JUNE 6, 2018

Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. One less second per call in a floor of a hundred agents easily means significant impact to the bottomline. Research after-sales support.

Average Handle Time 59

Average Handle Time Call Logging Call Center Wait times 59

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

MAY 14, 2020

Sales teams are already reeling under pressure, given the declining number of deals closed globally. If you are following the traditional sales process during the COVID crisis, you need to reconsider your strategy. At this point, you should focus on remodeling the sales strategy to ensure business continuity.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

MAY 14, 2020

Sales teams are already reeling under pressure, given the declining number of deals closed globally. If you are following the traditional sales process during the COVID crisis, you need to reconsider your strategy. At this point, you should focus on remodeling the sales strategy to ensure business continuity.

Sales 52

Sales CRM Call Logging Accountability 52

SmartKarrot

MAY 14, 2023

Additionally, sales managers and customer success managers (CSMs) can take the help of these intelligent features to understand customer (or teams’) emotions and behaviors during the call. With the AI layer for the call, you can enjoy automatic call logging.

Call Logging 10

Call Logging Analytics B2B Sales 10

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Analytics 52

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. ACD features to Boost Call Center Performance.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

SmartKarrot

JULY 2, 2021

Develop proposals, training material, bespoke tutorials, and customized demo accounts, to support pilots, help close deals, and ensure long-term success for each customer. Work closely with the sales and operations teams to drive orders and in life service delivery. Drive sales strategies for upsell to clients.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

JustCall

SEPTEMBER 16, 2019

Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined. So, how is this all working out?

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JustCall

APRIL 3, 2023

A business phone system and a customer relationship management (CRM) system are the lifelines of any sales and customer support team. Salesforce integration with a top-rated VoIP service provider like JustCall can enhance your customer experience significantly and level up your sales game.

voip 52

voip CRM Call Logging Contact center software 52

JustCall

JANUARY 27, 2023

It offers features like auto attendants, call logging, and voicemail. Call forwarding – Forward incoming calls to a personal number or to voicemail when needed. Reporting – All call logs are saved and can be retrieved from the dashboard.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

InGenius

NOVEMBER 5, 2019

CTI is a software solution that integrates phone systems into CRMs so contact centers, sales teams, or anyone else who spends lots of time on the phone, can focus on doing their work and not on small tasks like dialing out or searching for a customer's info. Salesforce High Velocity Sales. Salesforce High Velocity Sales.

Customer advocacy 48

Customer advocacy Call Logging Enterprise CRM 48

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. The pricing starts at $7.99 based on usage, per month. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

JUNE 24, 2022

Your sales and customer support teams need a robust communication system that not only fulfills basic tasks but also empowers them to perform better. Auto Attendant: Phone calls are routed to different departments or personnel inside the firm using a pre-recorded option. The system can automatically attend calls. Give it a try.

voip 52

voip Call Logging Telecommunications Customer Support 52

Babelforce

OCTOBER 28, 2021

The data helps you improve customer interactions, whether in sales or service. babelforce is the best way to integrate your call infrastructure with Salesforce. Call logs and summaries sit alongside order history and email contact. Everyone in your organization, no matter their department, can access the same data.

Customer Service 52

Customer Service CRM Contact Center Call Logging 52

JustCall

DECEMBER 23, 2022

Monitor, whisper, or barge – Managers can listen to live agent calls and/or guide agents with call whispering or speak directly with the customer using call barging. Sales dialer- Deliver calls using an automated dialer. Upload contact lists, start dialer campaigns, and connect to only answered calls.

voip 52

voip APIs CRM Enterprise 52

JustCall

SEPTEMBER 16, 2020

From sales and support to the admin department, each division of your business will need a phone line of its own. Call forwarding. International calling. Call recording. Call analytics. Cold/warm call transfer. Besides offering remote access, they help sales teams amp up their call volumes.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

JustCall

JANUARY 23, 2023

Capterra ( Get App Reviews ) “JustCall is easy to Install and use; free text and calling are the cherry on top. Using that service to grow sales is amazing.” The front-end dashboard shows real-time information like calls answered, ongoing calls, calls missed, and so on, and is one of its strongest USPs.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10

JustCall

JANUARY 19, 2023

Sales and support automation – Save time on manual tasks with automated sales and support workflows. For sales teams, the automated sales dialer takes over dialing time and connects agents to answered calls only. Place video and phone calls through the app from smartphones, laptops, and desktops.

voip 52

voip CRM Interactive Voice Response Enterprise 52