Hodusoft

SEPTEMBER 14, 2021

Little did we know five years back, when HoduSoft started its journey that we will become part of the growth stories of the most enterprising companies in the world. Telemarketing has become quintessential for companies to reach their prospects and existing customers. . “We The good old phone calls never fail.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. Understanding big data analytics in call centers First off, what is big data analytics? Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

InGenius

JANUARY 10, 2018

Using InGenius core features like screen pop, click-to-call, and call logging - the RedBlacks contact center can now easily deal with more cases in less time. For fans, this means shorter wait times on the phone, faster ticket purchases and a smooth customer experience. Read it and weep.

Call Logging 63

Call Logging Entertainment Wait times CRM 63

Avaya

SEPTEMBER 26, 2016

A good example of those concerns came up at a recent conference while talking to an Avaya customer about BYOD. Enterprise grade in this context means having call logs, directories, presence capabilities and access to enterprise collaboration tools like video and web conferencing, no matter where or how you work, or on what.)

Enterprise 78

Enterprise Call Logging Government Personalization 78

CrazyCall

MAY 7, 2019

Any time you call customer service or get a sales call you can hear the same phrase. “To improve quality of our calls/for security purposes/for training purposes this call will be recorded.” ” It’s industry standard, however not all companies make actual use of call recordings.

Call Logging 87

Call Logging voip industry standards Finance 87

Cincom

OCTOBER 14, 2020

For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

Dialer 360

MAY 3, 2019

In results the better customer interactions with it. Usually, live conversation enhances the monotony of working in a call center. Likewise, it may stress any customer if they must repeat their stories. Usually, agents are giving a quick preview of customer history. More as prior information about customer details.

Call Center 24

Call Center Average Handle Time Call Logging Contact center software 24