Outsource Consultants
NOVEMBER 29, 2021
Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Call Center Trends for Remote Work in 2022.
Global Response
JUNE 27, 2023
Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Unfortunately, many call centers fall into the same hiring traps and pitfalls.
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Kayako
JULY 11, 2019
Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks , contact centers, technical support teams, and ecommerce centers is challenging and stressful. In other words, are you leading morale for great customer service? Metric only focus. .
Playvox
MARCH 12, 2024
When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. The importance of agent motivation in a call center cannot be overstated.
Calltools
FEBRUARY 3, 2021
A call center is only as good as its agents. Sadly, the turnover rate in call centers is high. Statistics show that call centers replace around 26 percent of their frontline agents each year. Hiring Call Agents. Finding the best sales agents for your call center starts with your hiring process.
SmartAction
NOVEMBER 22, 2023
Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more.
Back Office Centers
JUNE 9, 2020
The Dangers of Inefficiency in Back Office Support. Back office support is increasing in importance with each passing day. It is vital that you keep the morale of the back office employees high, and get them to work efficiently. We also excel at call center services like telemarketing, customer care and technical support.
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