Kayako

JULY 11, 2019

Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks , contact centers, technical support teams, and ecommerce centers is challenging and stressful. In other words, are you leading morale for great customer service?

Morale 73

Morale Customer Service Technical Support Metrics 73

IdeasUnlimited

JANUARY 6, 2021

Customers could thus reach out and obtain help at all hours of the day. While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Enhancing Value through Customer Service. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

Customers could thus reach out and obtain help at all hours of the day. While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Enhancing Value through Customer Service. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. This product manager can answer phone calls when everyone else is eating lunch. Support Team Structure Option 1: A Two-Tier System. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. This product manager can answer phone calls when everyone else is eating lunch. Support Team Structure Option 1: A Two-Tier System. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. This product manager can answer phone calls when everyone else is eating lunch. Support Team Structure Option 1: A Two-Tier System. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48

Call Center Pros

OCTOBER 1, 2018

Spending a day reading complaints and negative thoughts can be difficult for morale. Remember that in the customer relationship, you have the power to reverse the situation. The best way to do this is to not take things personally. Nobody has nothing against you, it is only your product or service that is questioned here.

Morale 67

Morale Personalization Management Technical Support 67