Call Center Morale Quality management Technical Support 
Playvox
MARCH 12, 2024
When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. The importance of agent motivation in a call center cannot be overstated.
Netomi
JANUARY 5, 2022
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.
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