Call center experience, Call Logging and Scripts

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Call center experience

Call Logging

Scripts

Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. In addition to answering their calls via the desktop, contact center executives can also use other functionalities including hold, transfer calls, etc.

call center workforce

call center workforce Call Center Technology Management

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

DECEMBER 21, 2023

Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls. Typically, call scripts guide agents through calls and outline addressing issues. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center

Contact Center Scripts Interactive Voice Response contact center solutions

Customer Contact Central

Essential Technologies in Call Center Workforce Management

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

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