Why Digital Channel Frustration Leads to Frustrated Calls Into the Call Center
Callminer
DECEMBER 11, 2018
So, while these channels may have seen growth in usage in recent years, they don’t offer the real-time personal engagement consumers want when there are more complex problems to solve. In fact, 78% of customers said they would be very likely to remain loyal if they had a good call center experience.
Let's personalize your content