Call center experience, Call Logging, Coaching and Personalization

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Call center experience

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

DECEMBER 21, 2023

With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation. SageMaker Canvas can use generative AI help you analyze the existing call script and suggest improvements to improve the quality of call scripts.

Contact Center

Contact Center Scripts Interactive Voice Response contact center solutions

Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. The overall agent performance helps the leaders understand better which agent’s performance can limit the delivery of effortless customer experience.

call center workforce

call center workforce Call Center Technology Management

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Customer Contact Central

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

Essential Technologies in Call Center Workforce Management

Webinars

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