Tethr

FEBRUARY 13, 2020

Even if they have previous call center experience, you must prepare them for the unique obstacles of your particular business. Provide reps with the call center software they need to excel. Tethr’s technology leaves no room for guessing. Train your agents so they will succeed.

Call Center 83

Call Center Coaching call center software Benchmark 83

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. One sure way to increase agent attrition is to make them work with an undeveloped supervisor.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Talkdesk

AUGUST 23, 2016

For companies of all sizes, technology systems can sometimes malfunction and interrupt or suspend day-to-day operations. A company’s call center becomes the front line to respond to an influx of calls from customers in need. Use Call Center Software Features to Reduce Wait Times.

Abandon rate 40

Abandon rate call center software Wait times Airlines 40

Calltools

FEBRUARY 19, 2020

Risk Mitigation Outsourcing call center agents implies that a business is engaging in a mutual risk agreement. By outsourcing your call center services, you mitigate some costs such as a change of technology; the call center does that on your behalf!

outsourcing 52

outsourcing Call Center Brand ambassadors call center software 52

aircall

OCTOBER 7, 2016

Naturally, call center team members must be able to operate as a cohesive unit. Call center software providers are well aware of this, and strive to develop tools to let call centers, onsite and remote alike, run like well oiled machines. What is your call center experience?

Call Center 48

Call Center First call resolution call center software Telemarketing 48

Fonolo

FEBRUARY 7, 2013

Although it can sometimes feel like hold times in your contact center are out of your control, there are usually one of several easily-identifiable causes to blame. These are typically related to poor management, outdated or insufficient technological resources, and staffing issues. Long call handling times. Really smart.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62

aircall

JANUARY 27, 2021

One of the reasons that digital call centers are gaining in popularity is because they reduce many of the overhead costs of running a brick-and-mortar office. Cloud technology is pretty amazing. Virtual call center software keeps all sales and support representatives connected with their managers and with their peers.

virtual call center 62

virtual call center Call Center call center software voip 62

NobelBiz

MAY 22, 2022

Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers. Host of both the First Contact – Stories of the Call Center Podcast. There are different elements.

call center workforce 52

call center workforce Call Center Management Gamification 52

Calltools

APRIL 29, 2020

With so much call center software out there, choosing the right technology for your organization can be daunting. The list is endless… However, there’s one piece of technology you can’t ignore: Dialers. This simple piece of technology is the foundation of any successful call center.

Call Center 52

Call Center CRM Sales Wait times 52