OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

JustCall

MARCH 9, 2023

Focus on Technical Onboarding, the Bedrock of Agent Productivity Did you know that increased use of information and communication technology (ICT) leads to increased training investments, as per research? Data further suggests that training and informal learning differs depending on the technology type.

Call Center 52

Call Center call center software Construction Best practices 52

NobelBiz

MAY 22, 2022

Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers. Host of both the First Contact – Stories of the Call Center Podcast.

call center workforce 52

call center workforce Call Center Management Gamification 52