Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Airbnb’s provider also helped them design and implement an improved quality assurance process to increase customer satisfaction.

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TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. Call center AI can support agents, but human interactions build brand loyalty and ensure customer retention.

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Global Response

NOVEMBER 21, 2023

Both of these analytics tools and methods give you additional insight into each customer conversation and interaction, allowing you to create aggregated trends that let you serve customers better, as well as interact more effectively with individual customers. Ready to perfect your CX?

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Anexa BPO

APRIL 21, 2020

online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting the importance of help desks as a key ingredient in your customer support strategy. Why Should You Outsource Your Help Desk? Increase Customer Retention.

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Anexa BPO

OCTOBER 1, 2021

It’s a fact: companies that are too focussed on the bottom line – cost management – without investing in the customer experience are going to fall further and further behind their competition. When it comes to the critical interface of customer service, your business needs to be represented by the best of the best.

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Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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Select VoiceCom Blog

MARCH 21, 2023

Their new business resilience plan focused on delivering new products, making new partnerships, and launching sales-model changes where they needed to adapt to flexible work arrangements. Most of the innovations they shifted to were primarily customer-facing, which may be considered as part of their customer retention strategies.

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Global Response

DECEMBER 21, 2023

The truth is that in many cases, an external team can dedicate more time, focus and resources to your customer experience, allowing you to deliver better, more consistent service. This in turn creates better customer experiences, higher levels of customer satisfaction, and increased retention and loyalty.

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Global Response

DECEMBER 21, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. If your experience with them is good, what about your customers?

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Global Response

JANUARY 23, 2023

And of course, this makes sense—satisfied customers are more loyal to your brand, making them more profitable for your business. And, after all, the goal of customer service is to resolve customer issues in a satisfactory way and design customer experiences that will create happy, loyal customers.

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OctopusTech

SEPTEMBER 13, 2023

Call centers have an expert and high-quality team that helps to improve the customer experience by optimizing your customer support solutions. Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers.

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Global Response

MAY 15, 2023

It’s also more efficient—since outsourcing is easy to scale, you can scale quickly to meet demand and then pare back once your peak season has ended. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ready to perfect your CX?

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Blueship Call Center

MAY 25, 2023

Outsourcing a portion of your company’s activities to a service provider or third-party partner is known as business process outsourcing (BPO). A group of outsourced employees who manage incoming and outgoing client calls for other companies makes up a BPO call center.

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Global Response

NOVEMBER 21, 2023

While personalized care and bedside manner is essential during care—for both health outcomes and customer retention—personalized care is just as important during administrative processes and follow-up care as well, and a healthcare BPO provider can help support that. Ready to perfect your CX?

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Global Response

JUNE 13, 2023

So how can you maintain control over your service and customer experiences when outsourcing to a call center? We’ll walk you through what to consider, how to shape the process to maintain control, and picking a call center that will allow you the control you need. Ready to perfect your CX?

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Global Response

DECEMBER 21, 2023

Here’s some of the main benefits of help desk outsourcing: Ready to perfect your CX? Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. LET’S CONNECT Scalability and flexibility.

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Select VoiceCom Blog

NOVEMBER 17, 2022

One way to ensure quality among customer service employees is to track and measure the team’s performance with metrics and key performance indicators (KPIs). If you’re looking to establish some criteria to work on your customer experience strategy , this article is here to help!

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Global Response

NOVEMBER 21, 2023

If you’ve worked in or alongside Customer Experience teams for any length of time, you’ve likely heard of NPS, or Net Promoter Scores. and NICE Satmetrix, and it measures the overall likelihood of a customer to recommend your brand to others. NPS is a metric that was first developed by Bain & Co. Ready to perfect your CX?

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Call Center Pros

NOVEMBER 26, 2018

Start prioritizing the customer experience. In the business world, there’s a ton of pressure to always be making headway in the areas of growth and acquisition, and it’s easy to get caught up solely in metrics focused on new customer acquisition. In summary….

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