Transparent BPO

DECEMBER 17, 2019

Transparent BPO is celebrating our tenth year in business. We’ve grown considerably as a company during that time — from one contact center to three and from 30 employees at the start to now more than 1,000, with prospects for significantly-higher growth. But we aren’t done yet. That’s not all.

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outsourcing Business Process Outsourcing Contact Center Technical Support 90

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. So, what is a BPO call center? What does a BPO call center do?

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Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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TeleDirect

AUGUST 23, 2019

From existing clients to would-be customers, your communication platform must perform on a 24/7 basis. If not, you might as well sign your customers over to the competition. With lead response management services for a variety of industries, 24/7 contact center operation is simply easier – and more sales-friendly – with TeleDirect.

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OctopusTech

SEPTEMBER 13, 2023

Call centers have an expert and high-quality team that helps to improve the customer experience by optimizing your customer support solutions. Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers.

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OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. But this is not all.

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Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. What type of contact center or organization as a whole, would most benefit from LiveXchange?

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TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. Survey of “TechSee” usage by call centers that receive a large number of incoming calls from senior customers. *4.

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Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. Multichannel call centers handle inbound customer communication on a variety of channels, not just phone calls. As such, they’re more properly referred to as “ multichannel contact centers.”

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Global Response

JANUARY 9, 2023

B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.

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