Transparent BPO

DECEMBER 17, 2019

We believe that engaged employees lead to better customer experiences and, as a result, happier clients. So is our vision, to be regarded as the best and most sought-after nearshore call center and business process outsourcer in the world. That’s not all.

outsourcing 90

outsourcing Business Process Outsourcing Contact Center Technical Support 90

Global Response

DECEMBER 21, 2023

Benefits of Help Desk Outsourcing Help Desk outsourcing helps more than just your customers. The benefits of outsourcing customer service are well-documented, but what about your technical support? Isn’t it better to keep technical support in-house with team members who know your product?

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services. Ready to perfect your CX?

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outsourcing Technical Support Best practices Education 62

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Airbnb’s provider also helped them design and implement an improved quality assurance process to increase customer satisfaction.

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outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Airbnb’s provider also helped them design and implement an improved quality assurance process to increase customer satisfaction.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO contact centers serve as an expanded call center for the modern customer experience.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Call Center Pros

NOVEMBER 12, 2018

Companies are utilizing data to prioritize offers, deliver personalized experiences, and give systematized guidance — all in an effort to provide an improved interactive experience. Some ways you can provide a more personalized customer service: Use their name.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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outsourcing Customer Service Business Process Outsourcing Contact Center 62

Call Center Pros

OCTOBER 30, 2018

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. Enhances Customer Experience.

Technical Support 40

Technical Support outsourcing Customer Care Call Center 40

Outsource Consultants

SEPTEMBER 12, 2018

Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry.

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outsourcing Contact Center Telemarketing Outbound sales 52

Select VoiceCom Blog

NOVEMBER 20, 2022

Common IT help desk services include: Assisting employees in business operations An IT help desk supports employees and their functions in creating seamless and error-free processes. The most common IT management solutions are help desks, service desks, and technical support systems.

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outsourcing Technical Support Metrics Best practices 52

TeleDirect

AUGUST 23, 2019

With TeleDirect’s built-in call center tools and reservation services , our live agent support and robust infrastructure gives your 24/7 call center added functionality when you need it most – so you can focus in on more critical needs. Bad customer service drives away clients and diminishes your brand. Handling customer complaints.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

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outsourcing Customer Service Metrics Best practices 62

Global Response

APRIL 27, 2023

Some nearshore (or offshore) locations may not use the most up-to-date technology, or may lack crucial infrastructure necessary to provide you with world-class customer experience and support. This isn’t true of every nearshoring provider, but it is a risk when it comes to outsourcing. Ready to perfect your CX?

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outsourcing Service level Call Center Technical Support 62

OctopusTech

SEPTEMBER 13, 2023

Call centers have an expert and high-quality team that helps to improve the customer experience by optimizing your customer support solutions. Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers.

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outsourcing Call Center Finance Contact Center 62

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The Symphony transaction is the latest in a series of recent strategic acquisitions and partnerships that redefine SYKES as a digital customer experience company.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Call Center Pros

NOVEMBER 19, 2018

In the customer service industry, we will have to deal with an angry customer sooner or later. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. The stress and unpredictability of these situations are the cause of many disastrous fails.

Business Process Outsourcing 73

Business Process Outsourcing Accountability Customer Service Personalization 73

Call Center Pros

DECEMBER 17, 2018

If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. It might be fun for your customers, but how can you make sure your customers received the best customer experience even during this crazy season?

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Schedule adherence call center software Call Center Sales 40

Call Center Pros

DECEMBER 3, 2018

Since customer service has become a center of attention for most companies (even though some still don’t get it right), “It’s our policy” is being heard less and less. That said, there are still plenty of other phrases and words we, as customers, hate to hear. There are many phrases that can ruin the customer experience.

Sales 40

Sales Customer Service Business Process Outsourcing Technical Support 40

Call Center Pros

NOVEMBER 26, 2018

Encourage your employees to engage in training and explain how it will help them on the job and why it’s good for business. Start prioritizing the customer experience. An excellent way to teach is on-the-job training, which facilitates on-the-spot demonstration of best practices. In summary….

Advertising 40

Advertising Best practices Feedback Customer retention 40

Call Center Pros

NOVEMBER 5, 2018

It is no secret to anyone that this is the busiest season of the year for most businesses. We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. Parties, presents, dinners with friends and family, Black Friday, Cyber Monday… In short, everybody is spending money hands-full.

Sales 68

Sales Scripts Education Business Process Outsourcing 68

Call Center Pros

DECEMBER 10, 2018

If you’ve ever been involved with sales, then you know that it’s not easy. Whether it’s selling shoes at a store or selling a new cloud system by phone, making that sale depends on many attributes, as knowledge and enthusiasm of the salesperson. To be honest, not everybody has those characteristics! Don’t you think?

Sales 40

Sales Call Center call center solutions Personalization 40

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies.

Gamification 52

Gamification outsourcing Contact Center Technology 52

TechSee

JUNE 9, 2022

The “Video Support Service” provided by Terilogy and KDDI Evolva has already been introduced to technical support centers (call centers) of Japanese companies, and has a proven track record in operation design and management. KDDI Evolva is developing a BPO business centered on contact centers.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Global Response

JANUARY 9, 2023

B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.

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B2B B2C Customer Service Self service 62

Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. Not only do customers get faster service, but your service becomes more efficient as well, allowing you to handle more tickets with the same amount of time and resources. LET’S CONNECT So, is onshoring right for your business?

Call Center 62

Call Center Multichannel virtual call center outsourcing 62