workforce-managers-reimagine-remote-work Blog Related Topics 
Aspect
JANUARY 14, 2021
Here’s some trends we are tracking into the new year and beyond: Work From Home Works… Sometimes. Now that a framework and baseline of hybrid work has been established, it’s highly unlikely that any of us will see a return to the contact center of the past. Dynamic Contact Rules & Regulations.
Uniphore
DECEMBER 27, 2021
The IT help desk is becoming an increasingly critical component for the hybrid workforce. The two technology experts discussed the pandemic-fueled shift toward remote work—and how that shift has fundamentally reshaped IT help desk operations and expectations. More remote employees need more remote support.
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Monet Software
MARCH 4, 2021
No one had all the answers in 2020—not call center executives, workforce managers or agents themselves. Sure, there’s always talk about call center workforce engagement. If most employees transferred to remote work, for example, methods had to be invented to maintain the call center culture. What do I mean? #1
Anexa BPO
JUNE 28, 2021
The forced switch to remote working established a precedent for many industries – what was once a highly unlikely scenario for conducting business became the norm – and to the surprise of many, it worked. In fact, it worked to such a degree that companies are being forced to take a hard look at how they intend to move forward.
Anexa BPO
JUNE 28, 2021
The forced switch to remote working established a precedent for many industries – what was once a highly unlikely scenario for conducting business became the norm – and to the surprise of many, it worked. In fact, it worked to such a degree that companies are being forced to take a hard look at how they intend to move forward.
Avaya
NOVEMBER 7, 2018
One marked by social proliferation, mobile sophistication, and an evolving workforce that has nearly eliminated the distinction between corporate and personal technology. In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. In 2010, the idea was comical.
Anexa BPO
JUNE 2, 2021
What worked yesterday doesn’t necessarily work anymore. In early 2020, COVID-19 slammed into life as we know it, forcing organizations to re-evaluate – and reimagine – how to conduct themselves. Front and center in every business planning session today: where do we go from here?
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