whats-new-in-the-2020-survey-of-business-global-cx-transformation Blog Related Topics 
Enghouse Interactive
FEBRUARY 9, 2021
Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. AI – Finds What’s Been Overlooked.
Lumoa
FEBRUARY 14, 2024
The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. This is because CX involves many factors that are outside your direct control.
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Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. What was once an optional add-on service is now a staple of virtually every online purchase.
inmoment
JUNE 1, 2020
Many organisations are asking, is CX a non-essential business function that gets cut when budgets are trimmed? Or does CX have an opportunity to move up the value chain in enterprise organisations? . Years have passed since 2014 when Gartner boldly declared that “customer experience is the new battleground for businesses.”
Lumoa
OCTOBER 31, 2018
Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Let’s find out what the field professionals actually experience.
Inbenta
DECEMBER 14, 2021
So digital transformation is no longer an option for insurance firms, but a necessity. In a market where policies, coverage, and pricing are increasingly similar, AI chatbots give insurers a tool to offer great customer experience (CX) and differentiate themselves from their competitors. Policyholders are in control.
Creative Virtual
NOVEMBER 13, 2019
By Mandy Reed, Global Head of Marketing. It’s that time of year when shopping centres are transforming into Christmas Wonderlands, children start to worry about being on the Naughty List, and industry analysts make their predictions for the impending new year.
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