the-one-relationship-that-determines-the-success-of-your-voc-program Blog Related Topics 
PeopleMetrics
DECEMBER 27, 2019
No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs.
ShepHyken
NOVEMBER 15, 2019
You’ve heard by now of all the practical ways that today’s dynamic IVR can support your customer experience, including: Providing simple self-service functions such as balance checking or order status without needing to talk to an agent. So how can your contact center IVR get there? Get Straight to the Point.
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Nicereply
JANUARY 11, 2023
A robust Voice of the Customer (VoC)strategy equips you with all the data you need to understand your customers better than ever before. What’s the biggest difference between a business that succeeds and one that fails? Successful companies know their customers inside and out, while unsuccessful ones are flying blind.
Lumoa
AUGUST 8, 2023
By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business.
GetFeedback
MAY 9, 2019
All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. This leaves you with more uncertainty about CX than you had at the start of your research. . This one’s easy.
GetFeedback
JULY 19, 2019
We used to get so excited to talk about the Voice of the Customer (VoC). But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. How to set up your Voice of the Customer (VoC) program for success.
Lumoa
JANUARY 19, 2023
Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand.
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