tag call-spikes Blog Related Topics 
Mindtouch
JANUARY 31, 2018
This is especially true for customer help centers, where holiday madness is typically accompanied by a seasonal spike in support tickets. According to the Marchex Institute, inbound call volumes increased 16 percent on average. Not only that, but there was an 11% spike in abandoned calls. And guess what?
aircall
DECEMBER 15, 2017
For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. For example, maybe you notice customers are less likely to call during standard business hours.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
USAN
JUNE 14, 2022
Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. This increases call time and makes it more challenging to solve customers’ problems quickly and effectively. The tag identifies them as experts at answering complex calls effectively.
ChurnZero
APRIL 15, 2022
For example, a customer has actively researched “data-driven sales” for the last year, but, for whatever reason, last week their consumption spiked 80%. Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” over their standard.
aircall
OCTOBER 24, 2017
In fact, two out of three will hang up the phone if a human hasn’t responded to their call within two minutes. And you don’t need me to explain the consequences of those abandoned calls. Start by looking at your call volumes and wait times from the past few months. You’ll never find a solution to a problem you don’t understand.
Russel Lolacher
DECEMBER 20, 2021
Receive, review, sort, tag multiple (10-50ish) photos daily to share on social media. This is NOT including blog comments or our email inbox. Responding to TranBC blog comments. Monitoring and engaging with our technical web teams to support our spike in web traffic during this event. Speaking of…).
aircall
MARCH 23, 2018
Two weeks later, that same customer may choose to call-in. Notes, messages, and data (such as call recordings) will automatically be added to a customer’s profile. Your CRM was integrated with your communication channels, and your well-trained agents used call tags to properly document inquiries.
Expert insights. Personalized for you.
63 
Let's personalize your content