ViiBE Blog

APRIL 26, 2021

Customer satisfaction should be the number one goal of your contact center. ViiBE’s ticketing solution uses tags to organize different calls under one related issue. These days, customer support has moved beyond mere call centers to omnichannel contact centers. Train your employees for customer satisfaction.

virtual call center 52

virtual call center call center software Contact Center Call Center 52

aircall

JANUARY 4, 2021

The old sales strategies of aimless cold calling and sending out thousands of mailings simply won’t attract modern B2B buyers. B2B sales prospecting may include some combination of emails, inbound and outbound calls , blogging, social marketing, press releases, and various other marketing activities. A high rate of complaints.

B2B 71

B2B Sales Best practices voip 71

ProProfs Blog

NOVEMBER 9, 2021

Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Centered on your plans and objectives, choose what type of metrics measure customer satisfaction. Still, receiving complaints is inevitable. What is Customer Satisfaction?

Surveys 146

Surveys Feedback Metrics Customer retention 146

bold360 Blog

JUNE 17, 2019

In this AI:IRL episode, Patrick shared how Citrix has rolled out a chatbot on their site—but also how KCS (Knowledge-Centered Support) is just as important as their customer-facing tech. Tagging it? They find complaints out first. Someone needs to call engineering.” Here’s what he talked about. Writing the Solution.

Self service 40

Self service Chatbots Engineering Analytics 40

JustCall

FEBRUARY 23, 2021

Sales, support, and call center agents are bound by multiple manual tasks during their working hours. With VoIP phone systems, you can make calls using an internet connection. You need a business phone system to make and receive calls. It automatically saves the call and customer details into the CRM software.

voip 52

voip CRM Analytics Metrics 52

aircall

JUNE 30, 2021

He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. In fact, answering a complaint posted online can increase customer advocacy by as much as 25%. On the other hand, failing to address a complaint on social media can decrease customer advocacy by as much as 50%.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. User-centered Website Design You need to create a user-centered website design to create consistent brand messaging.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. It’s very much like we’re helping customers address their complaints and problems, and in the background, getting things to where they need to go to make improvements.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

ProProfs Blog

DECEMBER 4, 2020

In this blog, we’ll help you explore the effects of customer service and marketing on each other, why they should be used together, and how to integrate customer service in a marketing plan. A lot of customers resort to social media platforms in case they have complaints with the brand. But the question is, where should you start?

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Spearline

AUGUST 24, 2022

In this blog we will learn how to watch for that swerve and build WebRTC media muscle by controlling the complaint and employing our best wrestling moves on the shifty. The tag-team. As we touched upon in the introduction, WebRTC media quality variables are a disparate tag-team composed of both the submissive and the slippery.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

Comm100

SEPTEMBER 7, 2017

Plus, not everyone will have previous work experience in a traditional call center or with live chat, and asking candidates this question gives them the chance to bring to light what parts of their former experience have prepped them for being a live chat agent. I’m working on learning when to call for backup when necessary.”.

Average Handle Time 44

Average Handle Time Customer Service Feedback Call Center 44

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls? Smart call routing. The smart call routing feature connects a caller to the best agent or support expert to handle their query.

voip 52

voip CRM Interactive Voice Response Sales 52

Pointillist

OCTOBER 22, 2018

In this blog post, I detail nine uses of artificial intelligence to boost your customer experience measurement program by improving your understanding of the rich customer experience data you’re already collecting and making that data actionable. Airline X never responded to my complaint. I love being ignored.”.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Spearline

AUGUST 24, 2022

In this blog we will learn how to watch for that swerve and build WebRTC media muscle by controlling the complaint and employing our best wrestling moves on the shifty. The tag-team. As we touched upon in the introduction, WebRTC media quality variables are a disparate tag-team composed of both the submissive and the slippery.

Transportation 10

Transportation Benchmark Engineering Contact Center 10

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. The result is a social media page where personal inquiries, desperate complaints, and more comes in – but nothing goes out. from Facebook to Twitter). Cost-Effective Help.

Customer Service 46

Customer Service Customer Care Morale Marketing 46

aircall

JUNE 21, 2021

Additionally, companies that put the customer at the center of their operations are 60% more profitable than those that do not. Once their call is answered, customers also want an agent’s undivided attention and become frustrated if it seems as if they are not receiving it. Call Transfers. Dropped Calls. Navigation Menus.

Sales 71

Sales Customer Experience Surveys Feedback 71

JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. Plus, JustCall has predictive and auto dialers that minimize call drop rates and boost outreach. But with so many options, picking the right one can feel overwhelming.

Sales 52

Sales Abandon rate APIs CRM 52

ProProfs Blog

OCTOBER 25, 2017

Customers no longer prefer taking the conventional routes such as email and calls to reach out to a business. It’s quite obvious why customers prefer social media than other channels to reach out – it’s instant, and provides a more personalized experience than conventional mediums such as email and calls.

Customer Support 150

Customer Support call center software Analytics Call Center 150

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce has faced complaints about contract negotiations and low pricing flexibility. Marketing and Commerce Clouds require users to call for estimates. Enterprise — Call to request demo. The question is a loaded one.

CRM 41

CRM Enterprise SaaS Marketing 41