cross-selling-vs-upselling-best-practices 
ChurnZero
JULY 17, 2020
This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . That said, new emerging practices that continuously challenge us considering adjusting the standard process to additional business models. In some cases, the renewal process is owned by the Sales team (not the Customer Success team).
ClientSuccess
SEPTEMBER 3, 2020
In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? There’s wide debate in the customer success discipline regarding the best structure for a CSM compensation plan. Compensation Plans for Customer Success Managers (CSMs).
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ClientSuccess
DECEMBER 12, 2022
This bonus model generally focuses on both quantitative objectives (retention, upsells or cross-sell measures) as well as qualitative ones (contributing to the team mentality). It’s best to keep things streamlined by focusing solely on 2 or 3 core Key Performance Indicators (KPIs).
CustomerSuccessBox
NOVEMBER 17, 2021
We will be discussing all Net Revenue Retention in this blog. It is as follows: Your monthly recurring revenue of the month (a) Revenue through upsells and cross-sells (b) Revenue lost due to downgrades (c) Churned Revenue (d). Your upsell revenue for the month is $1000. Provide the best customer service.
Totango
JANUARY 29, 2021
Customer success management is the practice of systematically nurturing customer success through standard operating procedures that follow best practices. Successful customers become more likely to make cross-sell and upsell purchases. Average customer lifetime value increases.
aircall
MAY 28, 2021
With best practices for text messaging, your customer-facing teams will provide better service, while your sales and marketing teams can better interact with leads on a more personalized scale to more efficiently close deals. Why Use Text Messaging Best Practices. SMS Strategy for Sales.
SmartAction
JUNE 9, 2023
Obtaining explicit consent from users for data collection and providing transparent information about data handling practices is essential. Businesses need to be proactive in communicating their data practices, explaining the benefits of conversational AI while assuring users that their privacy is protected.
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