aircall

MAY 19, 2021

In the past year, most people were forced to put off travel season because of COVID-19. As the numbers of people contracting COVID-19 start to drop, travelers are pulling out their credit cards and getting ready to hop back on planes, boats, and trains. COVID-19’s Impact on the Travel Industry. Even a global pandemic.

Government 62

Government Entertainment Call Center Marketing 62

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Organizations relying on call center support were forced to transition to digital channels during lockdowns.

Customer Service 65

Customer Service Chatbots Surveys Customer retention 65

Altivon

JUNE 13, 2020

Contact Centers Demonstrate Value Amid COVID-19 and Beyond. Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Here is a look at how US contact centers are responding to the unique demands of the current climate. Remote Work Before COVID-19: Survey Results From 2019.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

Vistio

DECEMBER 15, 2021

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Well, we’ll jump right in.

Contact Center 52

Contact Center Banking contact center associations Technology 52

Noble Systems

MARCH 22, 2021

For many healthcare organizations, the call center is a patient’s first point of contact. As we continue to navigate Covid-19 and look beyond the pandemic, many healthcare organizations are rethinking everything from their strategy and staffing to their technology road maps. 6 Healthcare Call Center Technologies.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Hodusoft

JANUARY 5, 2022

COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Businesses must rethink how they can leverage the call center software to enhance the customer experience in the ‘new normal´. .

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Hodusoft

JANUARY 5, 2022

Top Seven Call Center Software Requirements for the “New Normal”. COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

VocalCom

JUNE 29, 2020

Before the COVID-19 health crisis, the digitalization of the customer journey had already pushed brands to increase the number of touch points with their customers on new channels. As the COVID-19 crisis accelerated this trend with businesses expanding further their online activities, an omnichannel approach has become a must.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62