helpful-government-websites-use-website-self-service-to-be-more-responsive Blog Related Topics 
ShepHyken
DECEMBER 13, 2019
This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.
Creative Virtual
APRIL 30, 2020
Making a call to a customer service contact centre can be a frustrating and time-consuming experience on a regular day. Companies are asking customers to avoid calling them and adding notifications about long call wait times on their websites. Throw in a global pandemic and all bets are off.
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3CLogic
JANUARY 24, 2024
It operates using Natural Language Processing (NLP) and machine learning algorithms, helping to drive automated personalization. Why should you consider using AI in your contact center? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1
Nicereply
JANUARY 14, 2021
It’s a known fact that acquiring new buyers costs more than retaining current ones. Lack of knowledge, experience, and prior tactics can make it even more challenging than it is. You must use special discounts and offers to build loyalty. This means they’ll likely go with another brand if it’s more favorable to them.
Creative Virtual
APRIL 18, 2023
Used extensively across every industry, delivering huge benefits and rewards, AI has been transforming businesses and the workplace for decades. Used extensively across every industry, delivering huge benefits and rewards, AI has been transforming businesses and the workplace for decades. Face-ID to open our mobile phones – AI.
ProProfs Blog
APRIL 30, 2020
As the world gradually adapts to the current COVID-19 pandemic and more and more people move indoors to practice social distancing, businesses, globally, are faced with a dilemma- to either make necessary changes and survive or completely shut down operations. Novel Coronavirus Crisis Management & Planning.
Creative Virtual
APRIL 16, 2020
Delivering excellent customer service is more important than ever, as it can be a real ‘make it or break it’ experience for customers looking for quick answers in these uncertain times. I’m going to describe a retail bank’s response to this demand.
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