does-my-team-need-its-own-mission-statement Blog Related Topics 
Toister Performance Solutions
FEBRUARY 13, 2020
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. I know I've contributed to it. Yet I've recently started calling it a customer experience vision. In a word, silos.
Nicereply
APRIL 12, 2023
A strong customer service team culture is the direct result of trusting, engaged employees. Team culture has become a bit of a buzzphrase over the past few years, but for good reason. People spend a lot of time at work and walking into a nightmare environment with a team you don’t really jive with can take its toll.
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Amity
OCTOBER 5, 2016
The Southern European startup based in Barcelona is on its journey to making things a little more human with game-changing forms, surveys, and more. Can you give us a brief overview of Customer Success at Typeform, and talk a little bit about your team? How did you see your team structure evolve during your time at Typeform?
Horizon CX
MARCH 10, 2023
by HorizonCX Advisory Board member Jerry Seufert and HorizonCX Founder and Principal Karl Sharicz Over the years in many quarters, it has become an article of faith that to do ‘good CX’ a CX leader needs to build a permanent autonomous CX department complete with headcount, structure, budget, and an ongoing, unending mission statement all its own.
CSM Practice
AUGUST 26, 2019
In this conversation, Paul shares lessons learned from his own experience implementing Customer Success software solutions. This blog captures some of the questions that were addressed during this fireside chat. Irit] How do you know it is time to invest in a CSM software? First, you must have a smart team that challenges you.
Vonage
MARCH 8, 2016
Why do I need an engaging service vision to assist with customer service education? It gives people a sense of purpose, value and meaning. It provides a platform on which to build customer service education programs. It arouses feelings of ambition, enthusiasm and commitment that lasts well beyond customer service education.
Comm100
NOVEMBER 27, 2017
Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. It turns out that to err is human, but to apologize (at least genuinely) may be less so. But why is that?
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