AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Detecting fraudulent collusion across data types requires multi-modal analysis.

Marketing 105

Marketing APIs Engineering Analytics 105

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Real Blue Sky

MAY 18, 2022

Poor employee experience is likely the root of more bad customer experiences than are likely measured in most organizations. Last month, we talked about how Customers Stay When Employees Come First. Call Centers on Technology Fast Track. It’s not just customer expectations that have evolved.

Interactive Voice Response 52

Interactive Voice Response Self service APIs Contact Center 52

Cisco - Contact Center

JANUARY 27, 2020

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes. In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. Announcement Highlights.

Contact Center 76

Contact Center contact center solutions Enterprise Cloud contact 76

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Customer support Finally, consider the quality of customer support offered by the Gong alternative.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

MARCH 22, 2021

As new products have been introduced, business owners have implemented various digital tools, adding to their customer relationship management (CRM) system and virtual phone system as they go. Customer relationship management – You can connect your CRM to your virtual phone system. The Role of Business Tools.

CRM 62

CRM Sales voip APIs 62

AWS Machine Learning

NOVEMBER 22, 2022

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. Retail or B2C companies selling various products or services.

APIs 72

APIs CRM Feedback B2C 72

SmartKarrot

MAY 2, 2023

That’s how you can work on the product and make improvements where ever necessary. With that said, we do understand the troubles of trying to decipher the customer’s opinions and that’s where ChatGPT LLM solutions come in! And this is where call sentiment enters the scene.

Chatbots 10

Chatbots Best practices First call resolution Construction 10

Pointillist

SEPTEMBER 28, 2021

But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth.

Contact Center 40

Contact Center Self service Metrics Analytics 40

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience.

Real estate 10

Real estate Chatbots APIs Analytics 10

AWS Machine Learning

DECEMBER 21, 2023

Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022 , being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth.

Contact Center 96

Contact Center Scripts Interactive Voice Response contact center solutions 96

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

APIs 130

APIs Enterprise Best practices Technology 130