Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
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ShepHyken
NOVEMBER 10, 2017
Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 3. Provides a seamless customer on-boarding experience. Live agents enable businesses to offer seamless customer support and onboarding experiences.
Avaya
MAY 4, 2016
Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).
AWS Machine Learning
MARCH 25, 2024
Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. An application sends an audio stream to Amazon Transcribe, and the service responds with a stream of text in real time.
bold360 Blog
AUGUST 27, 2020
The CXNext Forum, Adapting Customer Engagement for Today’s World , explored how successful support teams not only managed the chaotic early days of the pandemic but also how they’re continuing to adapt effectively to evolving uncertainty. Shifting to Remote Work & Remote Service Delivery.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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