ShepHyken

NOVEMBER 10, 2017

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 3. Provides a seamless customer on-boarding experience. Live agents enable businesses to offer seamless customer support and onboarding experiences.

Transportation 185

Transportation Analytics Banking Metrics 185

Avaya

MAY 4, 2016

These agencies are quickly realizing that the key to delivering a better and more personalized experience is technology. Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 44

Transportation Interactive Voice Response Government Customer Care 44

Expivia

JANUARY 29, 2021

We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com.

Customer Care 52

Customer Care CRM Self service Call Center 52

Expivia

JANUARY 5, 2021

We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com.

Customer Care 52

Customer Care CRM Self service Call Center 52

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. An application sends an audio stream to Amazon Transcribe, and the service responds with a stream of text in real time.

Best practices 84

Best practices APIs Transportation Personalization 84

Russel Lolacher

SEPTEMBER 3, 2020

Video, graphics, podcasting, blogs, news releases… all don’t just drop out of the sky. Blog Post – transcribe the entire video or take the existing script and reformat the text into a more conversational blog post with sub-headings. And keep in mind, this content is not only for your customers. Benefits to Repurposing.

Transportation 123

Transportation Education Scripts Engineering 123

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer Identification. Predictive personalization.

Technology 122

Technology Customer Service Gamification Contact Center 122