bold360 Blog

AUGUST 27, 2020

The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. The bot and live chat really helped relieve the call center [as it transitioned to WFH and] as customer demand spiked,” she said. Shifting to Remote Work & Remote Service Delivery.

Customer Support 52

Customer Support Chatbots Transportation Self service 52

Netomi

JANUARY 5, 2022

Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Why This is a Great Time to Change Your Customer Habits.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

REVE Chat Blog

DECEMBER 5, 2019

Eva was built with the aim to leverage the latest technologies to help serve our customers better and faster. It uses the latest in AI and Natural Language Processing (NLP) to understand the user query and fetch the relevant information from possible sources, in zero waiting time. KLM mentioned that 1.7

Chatbots 70

Chatbots Real estate Healthcare Banking 70

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples. Who is doing this right?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40