Blog Customer Care Self service Transportation 
Avaya
MAY 4, 2016
Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).
Expivia
JANUARY 29, 2021
We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Expivia
JANUARY 5, 2021
We have been pretty selective with the guests we interview for the Geek podcast & Blog. This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com.
bold360 Blog
AUGUST 27, 2020
The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Shifting to Remote Work & Remote Service Delivery. The bot and live chat really helped relieve the call center [as it transitioned to WFH and] as customer demand spiked,” she said.
TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media.
Vistio
APRIL 2, 2022
And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. And while I was with Hilton, I ran a large contact center for them in Tampa, Florida.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
Expert insights. Personalized for you.
44 
Let's personalize your content