teams customer-success 
Outsource Consultants
AUGUST 7, 2018
The key is to perform due diligence when trying to find AI-based apps for a sales team. How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing. What makes a salesperson successful? These traits are crucial to success in a sales capacity, so it makes sense for a human to handle the role.
NobelBiz
MAY 28, 2024
Contact centers have consistently been early adopters of technologies that improve interactions between agents and customers. But what exactly is call blending, and why is it becoming an essential tool in call centers? A happier, more engaged workforce is likely to provide better customer service and be more productive.
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TLC Associates
AUGUST 14, 2019
Your customer acquisition team starts with a major strike against them – and it’s not even their fault! Years of irrelevant sales calls from crummy salespeople soured consumers to outbound calls. Consumers recognize the bold-faced negligence of a generic sales pitch. The sale doesn’t have time to breathe.
TLC Associates
OCTOBER 30, 2019
You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.
TLC Associates
MAY 29, 2019
Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. Working with a contact center often requires a careful eye on forecasting and planning.
Babelforce
MARCH 18, 2021
What is an outbound call? An outbound call is made from your business, usually by a sales or customer service agent, to a third-party, usually a lead or customer. Outbound calls are used in sales, customer support, lead generation, market research, and more. Inbound vs. outbound calling.
Blueship Call Center
AUGUST 2, 2022
Any company that needs to interact with consumers must have a call center. Customers frequently go there when they need assistance very away, and it may be a crucial outbound sales channel. But establishing and maintaining a call center involves several resources, the price of which can quickly mount.
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