How One CEO Made His Contact Center a Home


outbound sales Contact Center Culture Work-life balance Remote SalesIt’s a familiar scenario.

Fresh Approaches for Landing Outbound Sales


For outbound contact centers , obtaining more sales is a constant struggle. Even if you have a consistent flow of leads coming in, transforming those leads into actual sales can be difficult. Call Center Operations

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4 Sales Habits that Scare Your Customers and Capsize Your Outbound Sales

TLC Associates

Years of irrelevant sales calls from crummy salespeople soured consumers to outbound calls. However, we’ve found that successful outbound sales acquisition is well within the realm of possibility – they just need to be equipped to overcome the horror stories of the ghost of cold calls past. By breaking your outbound sales team of these four bad habits, your strategies for customer acquisition will turn more prospects into eager customers. .

How Ringless Voicemail Can Boost Your Outbound Sales


When discussing strategies for increasing outbound contact center sales, most modern facilities focus heavily on person-centered approaches. Call Center Management Call Center Operations

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. The key is to perform due diligence when trying to find AI-based apps for a sales team. Need an outbound contact center to drive sales and boost revenue?

The ROI of Contact Center Benchmarking

Transparent BPO

” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. ” Advice for Contact Centers.

Top Tips for Improving Outbound Contact Center Metrics


Improving performance and boosting efficiency are top priorities when looking at outbound contact center metrics, but what steps can be taken to ensure this happens? In this article, we'll explore what steps you can take to boost the performance within your contact center.

Noise in Contact Centers and ROI


Most of the contact centers are very noisy. In this post we will discuss few implications of this noise and their impact on the overall performance of the call center. AHT is one of the most important measurable parameters in call centers.

Bring the Human Experience Back into your Contact Center with InGenius CTI


My first sales job was at a contact center in the early 2000s. I had to manually enter all my information into my CRM, and I was held accountable for maintaining short wrap up times and getting customers through a call to a sales exec as soon as possible.

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4 Ways Contact Centers Make Successful Direct Response Campaigns

Outsource Consultants

There’s a good reason for this popularity: these kinds of marketing campaigns generate a ton of leads and sales. Email or physical mail urging the recipient to contact the company within x amount of days. Direct response marketing has been very popular for many years.

How to Optimize Omnichannel Performance in the Contact Center

Monet Software

To blend or not to blend—that is the question for today’s call centers. Blended agent assignments have been a staple of the contact center since the advent of automated call distribution (ACD) systems. Call center managers can then “slice and dice” the information in myriad ways.

How to Calculate Your Total In-House Contact Center Costs

TLC Associates

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Conducting a cost comparison of in-house operations vs. outsourced contact centers can simplify your decision and rein in your investments in the long run. Your Contact Center Location Costs.

Do What You Do Best and Outsource the Rest: How Contact Center Outsourcing Boosts Your Business

TLC Associates

Quality is likely to suffer if your efforts are spread thin trying to manage your design, manufacturing, distribution, financials, sales, marketing, and customer care (on top of a hundred other points in the process). Below we explore more specific areas of your business that can be outsourced to a contact center so you can get back to what you do best. . Outsource Your Outbound Sales. Worried you’ll lose control of your outbound sales program if you outsource?

How to Reduce Contact Center Attrition in Different Ways?

Dialer 360

Call centers are an entirely tough place to work. Deal with inbound and outbound customer industries may create a massive cost of frustration among workers. The estimates of different contact center are usually 4 years with profit.

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. For companies that are looking for high performing English and Spanish speaking outsource call center providers, we recommend the middle-market nearshore BPO companies.

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. contact center rates. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English.

How to Tell if an Outsourced Contact Center Is Right for Your Business

TLC Associates

Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. Working with a contact center often requires a careful eye on forecasting and planning. Similarly, when it comes to selecting a contact center to work with it’s important to choose a partner that you trust to deliver on your brand promise.

Tired of Low-Cost Offshore Vendors? It’s Time to Try a Nearshore Contact Center

TLC Associates

Yet when the stakes are even higher, i.e. a business searching for a contact center to represent their brand and increase their revenue, some still choose to jettison quality in favor of a lower cost. In our experience, there is a middle-ground where companies can find harmony between cost and quality: nearshore contact center services. Here are some of the benefits of nearshore contact centers that show they might be right for you.

Contact Center Business Master Plan: 5 Steps to Follow

Dialer 360

It doesn’t matter what category of call center you are planning to set up. This is important to remember setting up call center requires a considerable investment of time and money. Even though, you may able to outsources most of the work and manage the call center set up procedures.

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. These mid-market nearshore contact centers offer a great culture, better CX scores and have the languages covered all with a lower cost delivery model (Up to 50% off U.S. Sales and telemarketing.

25 Tips & Best Practices for Identifying the Best Call Center Services


Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. When it comes to choosing a call center service, that choice becomes even more difficult. Inbound Sales.

Call Center Metrics: Examples, Tips & Best Practices


An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Types of Call Centers. Not all call centers are created equally. First Contact Resolution.

Bandwidth to cancel noise in call centers


How much money are you loosing every day due to the noise in your call center? How many outbound sales calls fail since the customer is annoyed by the disturbing noise coming from your call center? Can you spare some bandwidth to cancel noise in your call center?

Your Guide to Picking the Best Outbound Predictive Dialer


For contact centers that are in the field of outbound sales, it makes sense to employ an outbound predictive dialer. Here, we’ll examine some key ways to know you’re getting the best outbound predictive dialer for your call center’s needs - and where to find it!

Twilio Wows the Crowd with Flex Debut


Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the anticipation that has been building since the rumors started last month. Our two stories on it Twilio Shakes Up the Cloud Call Center World with Flex and The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era broke our traffic records, so we knew the interest level was red hot. It’s something new: a call center platform. Tracking Your Call Center Data.

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Ready to Improve Sales Productivity? It’s Time to Outsource Your Sales Support

TLC Associates

of their daily schedule is spent on sales-related activities. It’s a byproduct of the digital revolution, and can be overcome by revamping sales processes to align with the times. Some brands are considering an outsourced contact center as part of their sales process, funneling qualified leads to their sales team. If you’re in that camp, here’s how to outsource your sales support and achieve exceptional results.

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How to Lower Your Customer Acquisition Costs – Without Hurting Customer Experience

TLC Associates

Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns. By focusing on your ideal customers, your salespeople yield more sales at lower customer acquisition costs. When you know the answers, you can tailor your sales scripts to speak to the heart of your target buyers’ pain points and motivators. Patch the Sales Funnel.

Your Guide to Building an Engaging Omnichannel Customer Experience

TLC Associates

Whether its outbound sales or customer retention, consumers crave personalization. As data gathering machines, companies have this information available – contact center agents just need the ability to access this data. Beyond answering customer questions, live chat is an impressive contributor to customer acquisition and increased sales. On the consumer side, SMS campaigns provide brands with an opportunity for their sales and offers to be seen.

Increasing Productivity with a Blended Call Center Software


Agent productivity is important when managing a blended call center. Finding the right way to train agents, assign leads, appropriately dial out, and route inbound calls are all key facets to optimizing your call center. What is a Blended Call Center?

5 Ways Artificial Intelligence Revolutionizes Customer Service

CSM Magazine

With the capacity to drastically change our entire world, early adopters are already experimenting with the lucrative functions of AI, especially within the contact center world. Increases contact center productivity.

Cloud-based listening for the enterprise


Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform.

Why Mindfulness Belongs in Your Call Center

Customer Centric Support

Customer service and contact center staff need the tools to reduce stress, increase focus and productivity, as much, if not more than the average office worker. Without doubt, there is a place for some level of mindfulness in your contact center.

What Do You Enjoy Most About Call Center Representative Job?

Dialer 360

You have blessed with the gift of gab, so you probably make pretty good contact center reps. Usually, call center jobs to fall into different categories. You can also work for incoming sales where you take calls from people.

Predictive Dialer vs Auto Dialer: Which is right for your business?


Automation is ruling out almost every repetitive process and sales is no exception. And for growing the bottom line, sales team need to be armored with the best sales automation solutions. Sales reps have to manually look over other ‘after call’ works too.

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The Omnichannel Evolution – Create An Omnichannel Call Center

Dialer 360

An omnichannel virtual call center is multi-channel customer experience strategy. These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. This is important for your call center to interact with customers.

The Omnichannel Evolution – Create An Omnichannel Call Center

Dialer 360

An omnichannel virtual call center is multi-channel customer experience strategy. These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. This is important for your call center to interact with customers.

5 Tips to Help You Build a Call Center from Scratch


Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center.