Blog Contact Center Outbound sales Sales 
Outsource Consultants
AUGUST 7, 2018
A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. Instead of using AI to send automated email blasts that come off as cold and robotic, AI should be used to do mundane grunt work like crunching data and monitoring pipeline to help keep the sales people on task.
TLC Associates
AUGUST 14, 2019
Years of irrelevant sales calls from crummy salespeople soured consumers to outbound calls. However, we’ve found that successful outbound sales acquisition is well within the realm of possibility – they just need to be equipped to overcome the horror stories of the ghost of cold calls past. What do we suggest?
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Voiptime
SEPTEMBER 7, 2022
Most call centers use outbound telemarketing to perform sales calls, warm the lead list and find new potential customers to pass them through the sales funnel. We, as most marketing specialists, recognize and understand the impact of outbound sales strategies and their ability to bring new clients and deals.
Monet Software
JANUARY 16, 2020
Blended agent assignments have been a staple of the contact center since the advent of automated call distribution (ACD) systems. Enabling outbound agents to fill in on inbound lines when call volumes spike, for example, has offered valuable options for enhancing call center metrics, like service levels and abandonment rates.
Spearline
NOVEMBER 2, 2021
And how could poor audio quality be affecting your contact center? For outbound sales and marketing calls or agent call-backs, customer experience can similarly suffer from poor audio quality, but so also can average call times – with an immediate impact on your bottom line.
TLC Associates
NOVEMBER 11, 2019
of their daily schedule is spent on sales-related activities. It’s a byproduct of the digital revolution, and can be overcome by revamping sales processes to align with the times. Some brands are considering an outsourced contact center as part of their sales process, funneling qualified leads to their sales team.
TLC Associates
JULY 1, 2019
Quality is likely to suffer if your efforts are spread thin trying to manage your design, manufacturing, distribution, financials, sales, marketing, and customer care (on top of a hundred other points in the process). Outsource Your Outbound Sales. Worried you’ll lose control of your outbound sales program if you outsource?
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