Blog Consulting Entertainment Surveys 
Beyond Philosophy
AUGUST 8, 2016
As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. This example is about the “how.”
Beyond Philosophy
MARCH 22, 2017
Does anyone else find it entertaining that in China they order American Take Out? When McDonald’s surveyed their major markets, they found that nearly 75% of the population of these areas lives within three miles of a location. Last year, China’s delivery business grew by 30%. Astonishing BIG Gains from Little Changes!
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inmoment
SEPTEMBER 19, 2019
Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.
Beyond Philosophy
JUNE 20, 2015
This blog represents two true stories of what happens, or can happen, to an organization when its key relied-upon key, single number (CSAT, CES, NPS, etc.) The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Close to 1,000 survey responses were received.
Netomi
JANUARY 5, 2022
He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Proactive or Reactive CX? Arie Goldshlager.
ProProfs Blog
OCTOBER 31, 2018
blogs, product descriptions). Blog posts should be valuable to your market, with the aim of improving their lives (e.g. Last month, the company also rolled out a free in-home consultation service that may open an opportunity for Best Buy to expand in the health business space. Create relevant content.
bold360 Blog
AUGUST 18, 2020
Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. Self-service tools help drive digital-first CE.
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