CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Jill Konrath’s clients include Microsoft, IBM, Wells Fargo, GE, EY, Hilton and her weekly blog is read by over 140,000 sellers worldwide. “ Personal blog.

Sales 133

Sales Consulting Consulting Coaching 133

Integrity Solutions

JANUARY 18, 2021

If you’re a sales leader, make a plan to devote some of your coaching time to discussing with your salespeople the lessons of 2020 and how they will apply those to grow their book of business and reach their goals in 2021. Here are some key areas to look at: Sales Rep Time Management.

Sales 124

Sales Coaching B2B Metrics 124

JustCall

MARCH 9, 2023

In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. Managers can choose to broadcast their sales ranking, sales activities, leaderboards, and more. The need of the hour? That’s not all.

Gamification 52

Gamification Sales Morale CRM 52

aircall

NOVEMBER 22, 2022

There is no steep learning curve that you need to coach users through, and its easy-to-use interface means that your teams can start using the phone solution with minimal disruption to their current activities. O ps managers interviewed during the Forrester Consulting study emphasized Aircall’s overall ease of use as one of the key benefits.

Consulting 62

Consulting Consulting Management Metrics 62

JustCall

JANUARY 21, 2022

From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . Track and train agents in real-time. Managers can listen to live calls between remote agents and customers, without either party knowing.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

Monet Software

APRIL 24, 2020

And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Manage to the Metrics. This will usually include formal QM training sessions, upskilling coursework and micro-coaching.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

aircall

APRIL 5, 2021

However, even in times of peak call volumes, you can boost overall team performance by giving your agents better multitasking, time management, and productivity skills. Working in teams therefore tends to be a morale booster for everyone (as long as performance metrics are shared amongst distributed teams ).

Call Center 59

Call Center Best practices Sales call center software 59

aircall

OCTOBER 11, 2022

That, combined with consistent time management, focus strategies, collaborative alignment, goals, and expectations-setting, plus clear ways of measuring efficiency. But constantly switching between tasks and mental gears burns up more time and cognitive fuel than you think. Team productivity metrics, training, and communication.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

SmartKarrot

OCTOBER 10, 2023

Yet it is essential to give ample time to QBR preparation as articulating the value, the concerns and helping customer visualize the results is the key. Time Management Its not brainer that time management is the key here. Read this Forbes article on time management tips.

Accountability 10

Accountability Feedback Metrics Coaching 10

Pointillist

AUGUST 26, 2019

By Steve Offsey Customer Experience metrics like Net Promoter Score® (NPS®) clearly matter. NPS has gained a lot of traction in recent years and is now the most widely used CX metric. Number 2 is improvement against that metric and others. Simply indicate that you’re looking to increase NPS (or any other CX metric).

Banking 79

Banking Analytics Metrics Accountability 79

ijgolding

NOVEMBER 17, 2016

Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds!

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Noble Systems

OCTOBER 21, 2020

Connect customers with the right agent, right away – First-call resolution and customer satisfaction are very important metrics for a call center. You can also use coaching and barge modes to listen to conversations and help guide agents, or even to take over a call and speak directly with the customer. Aid agents during their calls.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Can they manage a lot of change and stay in control?). But he’s not 100% business. Customer Success Around the Web.

Accountability 40

Accountability Banking Coaching Consulting 40