category email chat outsourcing Blog Related Topics 
Fonolo
JANUARY 31, 2018
We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.
Call Experts
FEBRUARY 26, 2020
Before we dive into billing, to understand the structure of billing, we first need to review the service categories. chat, email, socials, etc.) This blog was written by Scott Witte, the Director of Customer Experience at Call Experts in Charleston, SC. More Blogs Menu. 4 Strategies to Outsource Telephone Triage .
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Global Response
MARCH 27, 2023
4 Key Attributes of Good Customer Service Customer service has many components, but the most essential elements break down to just four key categories. Whether or not the problem is truly urgent, you don’t want to be on hold for 25 minutes or have to wait several days for an email response whenever you need a problem resolved from a company.
Global Response
OCTOBER 2, 2023
While there are plenty of companies who fit into the company B category—think Chewy, Southwest Airlines, the Ritz-Carlton, Zappos, Trader Joe’s—there’s plenty of companies who fit into the company A category as well (we won’t name names).
Sykes
MARCH 5, 2019
While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack.
aircall
DECEMBER 13, 2018
Which of your customer support budget categories will receive the most funding in 2018? Employee training and development was the best-funded budget category by far. And when combined with the category of employee recruitment , we see that 57% of survey respondents are choosing a “people cost” as their top budget priority.
COPC
NOVEMBER 17, 2017
In our quarterly blog series, Ask the Experts, we ask COPC Inc. In this edition of Ask the Experts, we chatted with Kathleen Jezierski, COPC Inc.’s s chief operating officer and subject matter expert on vendor management, about pricing models for outsourced service providers (OSPs). This can impact which model is the best fit.
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