COPC

NOVEMBER 17, 2017

In our quarterly blog series, Ask the Experts, we ask COPC Inc. In this edition of Ask the Experts, we chatted with Kathleen Jezierski, COPC Inc.’s s chief operating officer and subject matter expert on vendor management, about pricing models for outsourced service providers (OSPs). This can impact which model is the best fit.

outsourcing 40

outsourcing Metrics Management Contact Center 40

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

ProProfs Blog

OCTOBER 25, 2017

Customers no longer prefer taking the conventional routes such as email and calls to reach out to a business. There are two types of software that companies can use to provide excellent website based customer support – live chat software and website analytics software. Live chat software. Tool Based Customer Support.

Customer Support 150

Customer Support call center software Analytics Call Center 150

Call Experts

FEBRUARY 26, 2020

Before we dive into billing, to understand the structure of billing, we first need to review the service categories. chat, email, socials, etc.) This blog was written by Scott Witte, the Director of Customer Experience at Call Experts in Charleston, SC. More Blogs Menu. 4 Strategies to Outsource Telephone Triage .

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Global Response

MARCH 27, 2023

4 Key Attributes of Good Customer Service Customer service has many components, but the most essential elements break down to just four key categories. Whether or not the problem is truly urgent, you don’t want to be on hold for 25 minutes or have to wait several days for an email response whenever you need a problem resolved from a company.

Customer Service 62

Customer Service Chatbots Self service Personalization 62

Global Response

OCTOBER 2, 2023

While there are plenty of companies who fit into the company B category—think Chewy, Southwest Airlines, the Ritz-Carlton, Zappos, Trader Joe’s—there’s plenty of companies who fit into the company A category as well (we won’t name names).

Call Center 62

Call Center Scripts Chatbots outsourcing 62

JivoChat

JUNE 20, 2021

From major retail brands to automated and live chat services, BigCommerce’s apps have you covered. BigCommerce breaks apps into 20 useful and organized categories that can be easily searched. App categories include: Accounting & Tax. Multi-agent chats allow seamless transfer of chats between colleagues.

Accountability 52

Accountability Sales Advertising Abandon rate 52