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6 Important Healthcare Trends to Watch for in 2023

kommunicate

Last Updated on January 27, 2023 The healthcare sector worldwide is witnessing significant shifts in the conventional trends that have been followed for years. Healthcare trends include significant adoption and acceptance of technology in healthcare organizations across all geographies and demographics.

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The Best Contact Center Blogs of 2021

Call Experts

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . Well, click here to hop on the blog and keep reading!

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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

Again, this was a long-term trend even before the virus outbreak but many organizations and particularly government agencies have realized how behind the curve they are and they are now prioritizing and speeding up the provision of self-service channels. Digitization will also speed up in Education and Healthcare.

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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

Noble Systems

For many healthcare organizations, the call center is a patient’s first point of contact. As we continue to navigate Covid-19 and look beyond the pandemic, many healthcare organizations are rethinking everything from their strategy and staffing to their technology road maps. 6 Healthcare Call Center Technologies.

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What Your Net Promoter Score Really Means—and How to Measure It

Global Response

Detractors are those who give a score of 6 or less in response to your NPS survey. Count the total number of responses who were detractors (a score of 6 or below), and then divide by the total number of responses to find the percentage of detractors. Some brands also include respondents who give a score of 8 in this category.

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4 Contact Center Reports to Start Off Your Year

Fonolo

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

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Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Why are Call Centers Important?