Balto
JULY 21, 2022
Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., Press 2 for Spanishâ) who are far too often ill-prepared for the breadth of sales, customer support, and compliance information they must manage for Spanish-triaged customers. Founded in 2017 and based in St.
Global Response
JUNE 13, 2023
Thereâs plenty of reasons why in-house or domestic teams are difficult to manage in todayâs marketplaceârising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. If so, youâre in the right place.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Anexa BPO
FEBRUARY 17, 2023
Lean on upper management â woo a sponsor Working in a vacuum is thankless and unproductive. Project management certification is a plus Itâs important for all B2B organizations to be mindful of the value that PMP or PRINCE2-certified project managers can bring to the table.
Anexa BPO
SEPTEMBER 13, 2022
This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods â for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.
Anexa BPO
MAY 16, 2022
Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.
Global Response
JULY 23, 2023
So, managing your customer service is no insignificant task. As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? We have decades of experience managing outsourced call center teams, so weâve talked to a lot of companiesâboth those who decided to outsource and those who didnât.
Anexa BPO
SEPTEMBER 5, 2021
And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other peopleâs platforms) and IT are over. By 2027, itâs projected that social commerce will account for $604 billion in sales. Purpose: Companies need to stand for something.
Expert insights. Personalized for you.
52 
Let's personalize your content