Bilingual agents Customer Service Management Sales 
Global Response
JULY 23, 2023
Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? Want your customer service team to collaborate with your marketing?
Global Response
JUNE 13, 2023
There’s plenty of reasons why in-house or domestic teams are difficult to manage in today’s marketplace—rising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. If so, you’re in the right place.
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Anexa BPO
FEBRUARY 17, 2023
Lean on upper management – woo a sponsor Working in a vacuum is thankless and unproductive. Keep in mind that your teams will be more engaged and interactive through relevant data – common language and metrics will build a stronger unit and ultimately deliver a higher success quotient with customers. And eCommerce?
Anexa BPO
SEPTEMBER 13, 2022
This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.
Balto
SEPTEMBER 29, 2022
And, if your organization has strict compliance measures, the pressure on your talented agents can be overwhelming. Complexities of Bilingual Customer Service. If all roads lead to your agents, the solution is to position them for success. An AI-Powered Solution for Quick Success. Are You Ready to Get Started?
Anexa BPO
MAY 16, 2022
Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.
Global Response
NOVEMBER 14, 2023
One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Ready to perfect your CX? Generic solutions hastily implemented can lead to more harm than good.
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