Bilingual agents Management outsourcing Sales 
Global Response
JUNE 13, 2023
Considering outsourcing your call center to Mexico ? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). If so, you’re in the right place. It may be for your company, but we’ll show you how to decide.
Global Response
APRIL 27, 2023
Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Greater control over the outsourcing process. Reduced language and cultural barriers.
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Anexa BPO
SEPTEMBER 5, 2021
And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Outsourcing your critically important customer-centric processes to a company that specializes in customer-centric service is a no-brainer.
Global Response
JULY 23, 2023
So, managing your customer service is no insignificant task. As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center.
Outsource Consultants
SEPTEMBER 11, 2018
We have seen a demand for nearshore contact center outsourcing locations. On top of these benefits, a flight to the airport in Guatemala City only takes three hours from Dallas or Miami and the locations share the Central time zone with the United States, which allows for easy management oversight. contact center rates. El Salvador.
Global Response
JULY 23, 2023
How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.
Anexa BPO
SEPTEMBER 13, 2022
This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. Sustainable growth is at hand. And e-commerce?
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