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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

The good news is, in today’s world, there are more options than ever to provide high-quality, cost-effective support in multiple languages if you’re willing to look beyond the traditional live agent model. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.

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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto

Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., Press 2 for Spanish”) who are far too often ill-prepared for the breadth of sales, customer support, and compliance information they must manage for Spanish-triaged customers.

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Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Outsource Consultants

Companies can access a wider range of agents, each with expertise in different parts of the customer experience journey. A company may hire individuals from various regions to manage their live chat and phone support. Many outsourcing destinations employ skilled, bilingual agents.

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Happy Customer Contact Agents = Happy Customers

Anexa BPO

Here again, surveys indicate that 42% of customer service agents are unhappy in their jobs, and more than half of them are thinking about leaving their employment within the next two years. The three primary factors driving this attrition are poor management, little flexibility, and lack of career development.

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5 Reasons You Should Outsource Your Call Center to Mexico

Global Response

There’s plenty of reasons why in-house or domestic teams are difficult to manage in today’s marketplace—rising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. If so, you’re in the right place.

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B2B Has Its Own CX Challenges

Anexa BPO

Lean on upper management – woo a sponsor Working in a vacuum is thankless and unproductive. Project management certification is a plus It’s important for all B2B organizations to be mindful of the value that PMP or PRINCE2-certified project managers can bring to the table.

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The Next Normal: The Only Constant is Change Itself

Anexa BPO

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.