Global Response
JULY 23, 2023
Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? Customer saves are a key metric, and we outperformed the previous partner, with nearly ten years’ experience under their belt, right out of the gate, realizing a nearly 5% increase in retention during our first quarter in production.
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Outsource Consultants
NOVEMBER 17, 2023
As a result, your partners are motivated to provide the best possible customer service experience, which ultimately benefits your CX. Many outsourcing destinations employ skilled, bilingual agents. Netflix exemplifies how geo-redundancy can drive growth, with the majority of its 8.3
Global Response
JUNE 13, 2023
In addition, the education in Mexico—particularly for call centers and customer service roles—is strong, and allows employees to develop a real career path in customer service, driving higher-quality work. You can also work on expanding your customer base once you have access to bilingual service and support.
Anexa BPO
SEPTEMBER 13, 2022
This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.
Certified Languages International
JUNE 30, 2023
Focus on customer service Be serious about providing a great customer experience. Customer service representatives shouldn’t muddle through a call with the best Spanish they can muster. And customers shouldn’t have to wait to speak with a bilingual agent.
Global Response
NOVEMBER 14, 2023
One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Paying for a whole team of multilingual agents isn’t always necessary or cost-effective.
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