Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. CX: Star this one! Give us a call today.

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Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This makes these vendors excellent options for a company seeking to provide quality bilingual customer experiences.

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Outsource Consultants

SEPTEMBER 11, 2018

We have seen a demand for nearshore contact center outsourcing locations. There are over 10 universities in Tegucigalpa, which provides highly skilled, college-educated contact center agents who are bilingual (English and Spanish) with neutral accents. El Salvador has deep bilingual agent (English and Spanish) capacity.

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Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

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Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Anexa BPO

APRIL 7, 2023

These front-line employees have the ability to make or break a brand – in fact, studies reveal that satisfied agents are 2.5 times more likely to remain in their service role (generating higher employee retention rates) and consistently provide positive customer experiences.

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Anexa BPO

SEPTEMBER 13, 2022

So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? If you’re focusing on the challenges involved with the integration of eB2B processes, consider the role that Anexa can play as an outsourcing partner. Sustainable growth is at hand.

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Anexa BPO

MARCH 24, 2023

Relying on technology before acquiring customer understanding truly puts the cart before the horse, and can result in an ineffective CX model at best, and an offputting customer experience at worst. And let’s not forget employee experience (EX), which is deeply impactful on an organization’s ability to deliver exceptional CX.

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Global Response

SEPTEMBER 11, 2023

The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. Ready to perfect your CX?

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Anexa BPO

MAY 16, 2022

There is some good news: in research of nearly 50 GBS organizations, more than 90% report that they had successfully scaled up the remote-delivery model with no loss of productivity or harm to the customer experience. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

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Global Response

JUNE 20, 2023

Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

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Anexa BPO

FEBRUARY 17, 2023

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. streamline your processes and workflows? If so, a BPO call center partner can help.

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Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

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Ansafone

JULY 12, 2022

Boosting Credibility Through Positive Customer Experiences. In order for customers to feel valued, they need to receive affirmative services that create exceptional experiences. Additionally, happy customers tend to purchase more products. When this is accomplished, there’s no doubt they’ll likely keep coming back.

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Global Response

JULY 17, 2023

Cloud-based solutions are paving the way for modern call centers to become more efficient, reduce operating expenses and deliver superior customer experiences. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Here’s how.

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Anexa BPO

FEBRUARY 23, 2023

For example, a business with a low churn rate speaks not only to a strong customer success team, it announces that the business is delivering on promises and that customers are receiving optimum value. Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty.

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Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Ready to perfect your CX?

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