Natalie Petouhof

DECEMBER 1, 2015

Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. In addition, Dynamics CRM 2016 is also delivering significant enhancements in productivity, mobility and customer service: Productivity – Capabilities in CRM 2016 are seamlessly embedded into productivity tools, including Office 365.

CRM 56

CRM Analytics Sales Self service 56

REVE Chat Blog

FEBRUARY 12, 2020

Chatbots in banking gives those who prefer self-service a way to talk to their bank as a person and to have a conversation, even when requesting information. In-app chatbots can access user account details and provide completely personalized information and help or even financial advice based on data. .

Banking 76

Banking Customer Experience Chatbots Big data 76

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. The most popular cloud-based services: UCaaS, CCaas, and CPaaS. Integration: CPaaS Platforms can fully integrate with all other systems and tools such as CRM systems, supplier systems, and others. It’s that quick and easy to use.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

aircall

APRIL 16, 2021

For example, sales and support teams have been using CRM systems for quite some time. The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. Big data analytics. Email platforms.

SaaS 62

SaaS Sales Coaching APIs 62

aircall

JUNE 2, 2021

For example, American customers prefer phone calls as the type of communication channel and don’t particularly enjoy social media and online self-service. Meanwhile, Japanese customers are okay with online self-service and email. AI and big data are more available now in customer service programs and tools.

Personalization 62

Personalization Customer Service B2B Self service 62

NICE inContact

JUNE 30, 2016

Similar to Big Data and other advancements in business intelligence, the data on its own is virtually useless if you don’t know what to do with it. They also come with the added benefit of an integrated CRM to make this multi-channel insight available in real-time to the people on front lines of customer support.

Analytics 49

Analytics Contact Center Technology First call resolution 49

Natalie Petouhof

JULY 16, 2015

What it Means for Microsoft Dynamics CRM, FieldOne and the Parature Solution Offering for Companies : Microsoft Dynamics CRM provides customers with extensive customer service capabilities, including chat, knowledge management and self-service functionality which came from the acquisition of Parature in January of 2014.

Analytics 63

Analytics Customer Service CRM Self service 63

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. ChipRBell | blog “We will continue to struggle with the proper balance between technology and people.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Calabrio

JANUARY 6, 2016

As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. Prediction #3: Self-service is the key to success. Prediction #4: Everyone must be an expert – in something.

Contact Center 53

Contact Center Analytics Self service Wireless 53