ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

ClientSuccess

SEPTEMBER 17, 2019

It’s important to remember, however, that no two customers are the same, especially in the SaaS world. Instead, CSMs simply need to address their customer journey map to determine next steps. . What is a customer journey map. Why are customer journey maps important?

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Journey mapping Upselling SaaS Education 53

Education Services Group

DECEMBER 21, 2021

I attended a university with a top education program and immersed myself in the path to becoming a teacher. After graduation, I got my first job teaching second grade and settled into what I thought was a long career in education. What else could I do with a degree in Education? CS Term: Journey Map.

Journey mapping 52

Journey mapping Education Metrics SaaS 52

ClientSuccess

MARCH 27, 2018

Many times the process of defining the pre and post sales stages is part of building out a customer journey map or strategy. One of the key takeaways from Jeppsen’s approach is to define what you want the customer to experience along the journey before you define the stage names. Let’s dive into this a little deeper. Pre Sales.

Journey mapping 40

Journey mapping Customer Experience Education Best practices 40

Quadient

OCTOBER 22, 2021

Not only a source of peer insight, but these are also powerful educational and training forums with deep resources from videos and test environments to example code and articles to short courses. Case in point, in developing the first version of customer journey mapping we learned a great deal about CX. CCM migration experts.

Journey mapping 52

Journey mapping Enterprise Benchmark SaaS 52

JustCall

MARCH 8, 2023

She has worked as a senior-level customer service executive at a Fortune 100 company and is now a keynote speaker, author of two books, guest lecturer at Columbia University, and adjunct faculty at the Rutgers executive education MBA program. Follow Sue on LinkedIn 7. Follow Keri on LinkedIn 10. Follow Melinda on LinkedIn 11.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ClientSuccess

APRIL 15, 2019

When one looks at the typical SaaS method of sales and customer success, there is a clear funnel in place. While the awareness, education, and selection stages of the sales cycle are well-known and well-defined, the customer success side of this funnel is less well known. 5 Best Practices to Build a Customer Success Journey Map.

SaaS 50

SaaS Journey mapping Benchmark Sales 50

Education Services Group

JULY 20, 2021

Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education. A lot of our digital efforts then became about educating internally and providing self-service content to customers as seamlessly as possible.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Education Services Group

JUNE 8, 2021

But just how to go about applying Customer Success best practices to Partner Success has yet to be fully defined. Every company is different, and, much like Customer Success, you need to figure out what works best for your business, your partners, and your end-users. The answer is yes! Let’s look at an example.

Journey mapping 52

Journey mapping Best practices Enterprise SaaS 52

Education Services Group

JULY 21, 2022

Then, from specific modeling and strategies, I would map out who are the types of partners that you are wanting to bring in, and what type of implementation projects are they doing? Then align those and do journey mapping or customer experience mapping. What does the expectation from the customer look like?

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Journey mapping Chief Customer Officer SaaS Management 52

Education Services Group

JUNE 4, 2020

What phase of your customer journey map are you focusing on? What if you have a fledgling new CS organization, or are introducing CS into a non-SaaS business ? Maybe you’re still in the process of constructing your customer journey map or determining your performance benchmarks.

Journey mapping 52

Journey mapping Construction Benchmark SaaS 52

Education Services Group

MAY 11, 2018

vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation. The five big ways vCSMs will supplement your CS team: Customer journey mapping and opportunity discovery. A more agile business model.

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Journey mapping Best practices Upselling outsourcing 40

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations. Flavio has a B.S. Jake Perez.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Education Services Group

FEBRUARY 26, 2020

This can work if your product is super simple (think Spotify or Netflix), but in our experience, most products are just not that easy to navigate (especially in the B2B SaaS world). Keep up-to-date journey maps and workflows on hand. Getting Started with Digital Customer Success. Getting Started Checklist.

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Journey mapping Metrics Marketing B2B 75

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc.

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Chief Customer Officer Coaching Customer centricity SaaS 21