Nicereply

JUNE 21, 2021

However, in a customer service context, guessing is bad. Early in my technical support career, a customer asked me about an unusual upgrade path. Staying positive under pressure is a skill that takes a lot of practice. Can’t remember the name of a band? Staying Positive in Crisis Mode.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

SmartKarrot

DECEMBER 14, 2022

Assist in meeting channel partner financial and KPI objectives through remote support and occasional in-market support. Improve customer service quality results by studying and evaluating processes. manage the account management team, driving customer engagement and subscription renewals. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Create long-standing partnerships that result in customer advocacy.? Learn and develop extensive knowledge of all ChangeGPS products.

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

SmartKarrot

APRIL 5, 2022

Maintain strong customer retention rates, proactively monitor customer health and execute a best-in-class renewal program. Develop the customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and help the customers achieve desired business outcomes.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

DECEMBER 3, 2021

Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. As a Customer Success Manager, you will collaborate with the insides sales team on customer handoffs to ensure a smooth transition. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

NOVEMBER 11, 2021

Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Ensuring best practice implementation for new customers and existing customers.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Be a true proponent of customer advocacy.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10